Report Issues or Feedback with the Phaze Platforms

This form is for users of the Phaze app or the Phaze Coaching Hub to submit issues and feedback. Check out our Frequently Asked Questions before submitting.

Please make separate form submissions for each distinct issue you're facing.

First, choose the Phaze platform you want to submit a report for.

Platform *
Email *
App version *
Please specify which version of the app you're running. You can see the version at the bottom of the app's account screen.
For example, "0.0.6"
Device Make, Model and OS version *
Please describe the device you're using the app on and its operating system version. For example, "Apple iPhone 14 Pro with iOS 16" or "Samsung Galaxy S22 with Android 12"
Report Type *

Submit Issue

Issues are instances when the app is not working as expected. Please provide as much information as possible - it will make it easier for us to fix the issue!

Description of the Issue *
Please describe the issue you are facing, including: 
• If your issue is with a specific trip - please provide the trip name, as well as the key event (e.g. seek light, avoid light etc.) and the date (e.g. 25 Feb) if applicable.
• When did the issue occur? Did it happen once or is it a recurring problem? 
• What was the expected behaviour of the app? What happened instead? 

Please describe what happened in your own words. The more detailed you are, the easier it will be for us to resolve the issue.
Steps to reproduce the issue *
A step-by-step account of what you were doing when the issue occurred. For example: 
1) Opened the app
2) Created a trip 
3) ...
Screenshots or Videos of the Issue
Maximum file size: 100 MB
(optional) You can upload screenshots or a screen recording showing the issue you've described. 

Submit Feedback

If the app is working as expected, but you have a suggestion how it can be improved - give us feedback! 

Description of Feedback *
Describe how you think the app can be improved and why. The more detail you provide - the better!
What part of the app are you giving feedback on? 
What did the app do? What do you think should happen instead? Why? 
If your feedback has to do with a specific trip - please provide the trip name, as well as the key event (e.g. seek light, avoid light etc.) and the date (e.g. 25 Feb) if applicable.
Feedback Screenshots or Videos
Maximum file size: 100 MB
(optional) You can upload screenshots or a screen recording showing the parts of the app related to your feedback. 
Email *
Provide the email address you use to sign into the Coaching Hub. We'll use it to contact you.
Device Make, Model, OS version, Browser *
Please describe the browser and device you're using to access the Coaching Hub. For example, "Safari on MacBook Air 2017" or "Chrome on Samsung Galaxy S22 with Android 12"
Report Type *

Submit Issue

Issues are instances when the Coaching Hub is not working as expected. Please provide as much information as possible - it will make it easier for us to fix the issue!

Description of the Issue *
Please describe the issue you are facing, including:
• Please provide the name of the app user, the trip name or the specific metric experiencing the issue, if applicable.
• What was the expected behaviour of the Coaching Hub? What happened instead?

Please describe what happened in your own words. The more detailed you are, the easier it will be for us to resolve the issue.
Steps to reproduce the issue *
A step-by-step account of what you were doing when the issue occurred. For example:
1) Logged into the Coaching Hub
2) Opened profile of app user John Doe.
3) ...
When did this issue occur? *
If applicable, when did this issue occur? Did it happen once, or is it recurring? This will help us identify the issue.
URL where the issue occurred
If applicable, provide a link to the Coaching Hub page where the issue occurred.
Screenshots or Videos of the Issue
Maximum file size: 100 MB
(optional) You can upload screenshots or a screen recording showing the issue you've described. 

Submit Feedback

If the Coaching Hub is working as expected, but you have a suggestion how it can be improved - give us feedback! 

Description of Feedback *
Describe how you think the Coaching Hub can be improved and why. The more detail you provide - the better!
What part of the Coaching Hub are you giving feedback on?
What did the Hub do? What do you think should happen instead? Why?
You can provide the name of an app user, a trip name or a specific metric, if applicable.
Feedback Screenshots or Videos
Maximum file size: 100 MB
(optional) You can upload screenshots or a screen recording showing the parts of the coaching hub related to your feedback. 

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